FAQs
Disclaimer
The information provided in the FAQ section below is for general informational purposes only.
Flight Deal Catchers is a flight comparison and travel assistance platform. We provide email and time-bound phone support for general and specific flight-related queries. All information shared here is intended to guide travelers in finding suitable flight deals and travel options.
Please note that airline policies, pricing, schedules, and services may change at any time by the respective airlines or travel service providers. For specific booking-related inquiries, we recommend contacting the airline directly.
The airline names, logos, and trademarks displayed on our website are the property of their respective owners. Their appearance on our platform does not imply direct affiliation with Flight Deal Catchers. We may receive compensation from selected travel partners and service providers when users complete bookings through our platform. Currency exchange rates and final charges may vary depending on the airline or payment provider.
Where is my ticket?
Once your booking is confirmed, your e-ticket will be sent to your registered email address. If you cannot find it, please check your spam or junk folder. If you still have not received your ticket, contact our support team:
Address: Suite No. 233-1, Kingsley St, Hounslow, Middlesex, TW3 1QA
Phone: +44 020 3951 5090
Email: support@flightdealcatchers.com
What is an electronic ticket?
An electronic ticket (e-ticket) is a digital version of your flight ticket stored in the airline’s reservation system. You do not need a paper ticket. Simply carry your passport or ID and booking confirmation when travelling.
Problem with your booking?
If you are experiencing issues with your booking, such as missing confirmation, incorrect passenger details, or payment concerns, please contact our support team as soon as possible.
I missed my outbound flight. Can I still use my return ticket?
This depends on the airline’s policy and fare type. Some airlines automatically cancel the return ticket if the outbound flight is missed. Please contact the airline directly or reach out to our support team for guidance.
Booking Procedure
Booking your flight with Flight Deal Catchers is simple:
• Search for your preferred destination and travel dates
• Compare available flight options
• Select your preferred flight
• Enter passenger details
• Complete payment securely
• Receive your booking confirmation and e-ticket by email
Cancel My Flight
Need to Cancel Your Trip?
In most cases, we can assist with cancellation requests. However, some low-cost airlines such as Ryanair and EasyJet may not allow cancellations.
Economy and promotional fares are often non-refundable. Refund eligibility depends on the airline’s fare rules and cancellation policy.
Understanding Cancellation Policies
• Some airlines may provide partial refunds before departure
• Non-refundable tickets may not qualify for reimbursement
• Airlines may apply cancellation penalties or service charges
• Refund processing times vary by airline and payment provider
How to Cancel Your Booking
To request a cancellation, please contact the airline directly or reach out to our support team for assistance.
Travel Information
How early should I arrive at the airport?
We recommend arriving:
• At least 2 hours before domestic flights
• At least 3 hours before international flights
• Allow extra time during peak travel periods or baggage check-in
Booking for an infant
Infants under the airline’s specified age limit usually travel on a parent’s lap. Additional airline fees and documentation requirements may apply depending on the airline and destination.
Booking for a child
Children travelling alone or with adults may require special booking arrangements depending on airline policies. Ensure all details match travel documents exactly.
Can I book over the phone?
Yes. You can contact our travel support team for booking assistance.
Phone: +44 020 3951 4268
Change My Flight
Change of Plans?
Flight changes depend on the fare conditions set by the airline. Some tickets allow modifications, while others may be non-changeable.
What are the costs?
If changes are permitted:
• Fare differences may apply
• Airlines may charge additional change fees
• Low-cost airlines may require changes directly with the airline
Can I change passenger names?
Most airlines do not allow full name changes after booking. Minor spelling corrections may be possible depending on airline policy and may include additional fees.
Travel & Boarding
What is online check-in?
Online check-in allows passengers to confirm their presence before arriving at the airport, usually 24–48 hours before departure.
Why do I have more than one booking reference?
Different airlines in a single itinerary may issue separate booking references, especially for connecting or multi-airline journeys.
Getting your boarding pass
Boarding passes may be available via:
• Online check-in
• Airline mobile apps
• Airport check-in counters
What if I do not receive my boarding pass?
Check your inbox and spam folder. If departure is within 24 hours, contact support immediately.
Baggage Information
Baggage allowance
Baggage limits vary depending on airline, route, and ticket class.
Typical allowances include:
• Economy Class: up to 20 kg
• Business Class: up to 30 kg
For multi-airline bookings, the lowest allowance may apply.
Lost or delayed luggage
Report immediately at the airline baggage desk before leaving the airport.
Special baggage
Sports equipment, wheelchairs, musical instruments, or oversized items may require airline approval in advance.
Special Requests
Passengers may request:
• Wheelchair assistance
• Special meals
• Airport assistance
• Pet travel arrangements
• Unaccompanied minor services
All requests depend on airline approval.
Health & Travel Conditions
I am pregnant. Can I travel by air?
Most airlines allow travel up to a certain stage of pregnancy. Medical certificates may be required.
Travelling with animals
Pet policies vary by airline and destination. Please check with the airline before booking.
Passengers with reduced mobility
Airlines provide assistance if requested in advance.
Flight Changes & Disruptions
What is a schedule change?
Airlines may change schedules due to operational reasons. Possible outcomes include:
• Alternative flight options
• Travel credit
• Refund (depending on policy)
EU flights may be eligible for compensation under Regulation 261/2004.
Missed connecting flights
If booked under one reservation, airlines may assist with rebooking. Separate tickets may not offer protection.
Contact Us
Flight Deal Catchers Official Website
Address: Suite No. 233-1, Kingsley St, Hounslow, Middlesex, TW3 1QA
Phone: +44 020 3951 5090
Email: support@flightdealcatchers.com